This service streamlines support, by gaining access to a broad spectrum of OpenText capabilities, the platform is managed in accordance with best practices improving up-time and performance, providing exceptional service and issue resolution.
Locus’ Application Managed Services are designed to scale and evolve with the dynamics of your business to ensure your technological needs are aligned.
Our two primary offerings help your organization meet service level objectives and improve user adoption while improving ROI.
Locus will guide your team in defining your content management needs, solution value, and organizational priorities. The strategic plan follows a staged approach incrementally uncovering components leading to a measurable outcome that meets your objectives. The process takes into consideration; internal analysis or work product that has already been completed, corporate and governance standards, team knowledge, corporate priorities, and specific requirements of the organization. The resulting deliverable is an organizational ECM Strategic Roadmap that will outline the timeline and key milestones that are based on your assessment of risk, benefit, value, and scope.
Subsequent to sign-off by the stakeholders, the delivery of the services is managed and monitored by Locus’ Project Management Office following a methodology that ensures strong communication, consideration to change management, adherence to budget, and alignment with organizational objectives. Locus has developed a strong global reputation in Enterprise Information Management from the delivery of over 375 projects consisting of a diverse range of implementations and custom-built applications for industry verticals such as Finance, Manufacturing, Life Sciences, Customer Service, Utilities and Mining.
From physical paper or boxes in a warehouse to SAP transactions and content, Locus has the experience and skills required to leverage the technologies and move towards a paperless environment.
Locus begins with a records readiness assessment to review the objectives and governance framework that has previously been created to develop an alignment strategy. The outcome of a records management roadmap will outline the implementation plan to meet the objectives – in most cases, this is a staged/gated project that allows your organization to see the benefits of the implementation quickly.
Reducing file system volumes by applying compression and de-duplicating redundant documents, time-savings associated with having a single source for internal searching and repurposing of content, discovery, as well as audit and compliance are just a few of the benefits realized.