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Services

What We Do

Locus offers a wide spectrum of engagement types and methods focused on the successful implementations and use of industry standard practices and products related to enterprise content, records management, and SAP content management.

We perform engagements of varying sizes and complexity spanning all aspects of the implementation life cycle including planning, project management, process analysis, requirements definition, configuration, customization, data conversion, documentation, training and deployment. Our staff is skilled in a variety of business, project and product related disciplines, as well as core development technologies.

Our experience and skills that we have developed, serve both the enterprise and departmental organizations in virtually every industry. Our service offerings can be tailored to address all or specified segments of the project to meet the needs of your organization.

AMS
APPLICATION MANAGED SERVICES
CONTENT MANAGEMENT
END-TO-END CONTENT ENABLEMENT PROGRAMS
RECORDS MANAGEMENT
CONTENT GOVERNANCE, SECURITY AND ARCHIVING
SAP EXTENSIONS
CONTENT ENABLEMENT AND AUTOMATION SAP
APPLICATION ENABLEMENT
CUSTOM APPLICATIONS AND INTEGRATIONS
GOVERNMENT SERVICES
COMPLIANT WITH GOVERNMENT STANDARDS

Application Managed Services (AMS)

AMS will reduce operating costs while minimizing risk and improving performance, support, compliance and user experience.

This service streamlines support by gaining access to a broad spectrum of OpenText capabilities. The Locus AMS team manages the platform in accordance with best practices ensuring up-time and performance within the service-level-objective parameters and providing exceptional service and issue resolution to your users.

Locus’ Application Managed Services are designed to scale and evolve with the dynamics of your business to ensure your technological needs are aligned.

Our two primary offerings help your organization meet service level objectives and improve user adoption while improving ROI.

Application Managed Services with Tier Two and Tier Three support wherever you happen to do business on the planet.

Application Managed Services with Tier Two and Tier Three support during core business hours in your time zone.

Locus Cloud

When it comes to deployment speed and speed of scalability, OpenText on Azure, Amazon Web Services, or Google is leaps and bounds ahead of on-premise deployments.  Cloud allows your organization to expand operations, optimize use cases, throughputs, etc. on-demand.  Attempting those types of changes in an on-premise environment would require new hardware, software updates, people to review and approve, teams to implement, etc. which also assumes you have the rack space, cooling capacity, physical storage and power to even tackle the challenge.

On-premise systems have a large up-front installation cost. Not only that, businesses need dedicated IT teams to look after their systems and reduce downtime. They also need separate infrastructure for backup and disaster recovery, which takes a lot of time and money to implement and typically results in significantly more administrative costs.  Leveraging a Locus cloud solution, you won’t have to invest in new machines, infrastructure, or replace aging servers and you also don’t need to make space for infrastructure and servers.

Leveraging a managed cloud allows flexibility and access to experienced resources from day one.  You pay according to your needs, pay more to get more and save on energy leveraging a fully transparent pricing model from Locus.

Content Management

Developing an ECM Strategic Plan for an organization or department may sound like a daunting task, but it’s a relatively straightforward undertaking that follows a proven process. In fact, it’s usually quite rewarding since most organizations and departments have many areas in which they can benefit from thought leadership to align their content practices to better support the organizational objective.

Locus will guide your team in defining your content management needs, solution value, and organizational priorities. The strategic plan follows a staged approach incrementally uncovering components leading to a measurable outcome that meets your objectives.  The process takes into consideration; internal analysis or work product that has already been completed, corporate and governance standards, team knowledge, corporate priorities, and specific requirements of the organization.  The resulting deliverable is an organizational ECM Strategic Roadmap that will outline the timeline and key milestones that are based on your assessment of risk, benefit, value, and scope.

Subsequent to sign-off by the stakeholders, the delivery of the services is managed and monitored by Locus’ Project Management Office following a methodology that ensures strong communication, consideration to change management, adherence to budget, and alignment with organizational objectives. Locus has developed a strong global reputation in Enterprise Information Management from the delivery of over 375 projects consisting of a diverse range of implementations and custom-built applications for industry verticals such as Finance, Manufacturing, Life Sciences, Customer Service, Utilities and Mining.

Records Management & Information Governance

OpenText has one of the most comprehensive and sophisticated records management modules in the industry which allows your organization to implement technological controls to meet your information governance objectives. From physical paper or boxes in a warehouse to SAP transactions and content, Locus has the experience and skills required to leverage the technologies and move towards a paperless environment.

Locus begins with a records readiness assessment to review the objectives and governance framework that has previously been created to develop an alignment strategy. The outcome of a records management roadmap will outline the implementation plan to meet the objectives – in most cases, this is a staged/gated project that allows your organization to see the benefits of the implementation quickly.

Reducing file system volumes by applying compression and de-duplicating redundant documents, time-savings associated with having a single source for internal searching and repurposing of content, discovery, as well as audit and compliance are just a few of the benefits realized.

SAP Extended Enterprise Content Management

SAP Extended enterprise content management (xECM) is a complete, enterprise-grade ECM solution that is optimized and integrated with SAP. Unstructured content of any sort can be managed throughout its lifecycle, and more importantly, associated with any SAP transaction.

SAP and non-SAP users can now collaborate in a common environment, improving process efficiency through the integration of documents and SAP transactions providing a 360 degree view across the organization.

Many organizations see an immediate ROI by automating the association of unstructured content with the SAP transaction which drastically reduces the time it takes users to find content, as well as errors in locating the correct content that are typical in an environment that hasn’t been integrated.

Application Enablement

Locus provides Application Development and Integration services to ensures that line of business applications are integrated to meet your organizational needs. The development process is transparent, user centric and measurable.

Realizing a competitive advantage with your products and integrations, using the right technologies, delivered in an efficient timeframe, at a low cost are paramount.

From architecture and design to development and integration – our engineers have experience in a variety of development frameworks including Java, .NET, C++, OScript, SAP BASIS, ABAP, REST and SOAP.

Most importantly, our team has the experience to interpret business problems and translate them into functioning solutions.

Government Services

Locus is proud of the long-standing Public-Private relationship with the Province of Ontario. Locus has completed hundreds of solution-based projects across all Ontario Government Clusters and augmented staffing throughout various Ministries.

Java, .Net, Cognos, consultants afford the ministries flexibility and opportunities for knowledge transfer. Most of our staff have existing Security clearance and can be made available in short notice.

Locus takes great pride in our record of achievement as a vendor for the Ontario Government. Since the new millennium, Locus has defined the relationship with the Province of Ontario I&IT groups as more of a partnership arrangement.

The E-Government strategy clearly defines the interaction and engagement model followed by Locus. Fundamentally aiding in the goals of the Province, Locus ensures our team members understand the founding principles.

  • Better service quality
  • Greater citizen trust in government
  • Better value for taxpayer dollars
  • Increased client satisfaction
  • Increased economic growth
  • Meeting citizens’ needs

Government standards are clearly applied in every project or task assigned to us: policy and legal frameworks, governance and accountability processes, common I&IT infrastructure, common standards and best practices, common service delivery components, common progress reporting and impact assessments.

This approach governs our talent acquisition strategies, ongoing certification, technology education and flexibility in engagement models; staff augmentation, project based or consortium partnering. By knowing the goals and standards of the Province of Ontario risk is reduced, quality improved and goals delivered.

Locus is defined by Customer Satisfaction. Time and again we deliver projects in a manner that leaves our clients satisfied and quick to act as references on our behalf. We are proud of that track record.

Since 2002, Locus has interpreted the needs of the Government, and have committed to the principles, methods and outcomes identified by the I&IT charter. Unwavering loyalty to this principle, our “Centered IT Resolution” is a result of this internship.

For more details on Province of Ontario and Government of Canada, see below.

Province of Ontario

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Tender 12075 MANAGEMENT SERVICES PROVIDER FOR CONTINGENT IT RESOURCES

Locus has once again been placed on the Task Based Vendor of Records (VOR) arrangement with the Government of Ontario. The VOR is used primarily for IT services that require particular knowledge and skills. The agreement offers ministries access to expert resources that will assist them in dealing with many of the inherent challenges and issues involved in determining and implementing appropriate business and technology solutions. Locus has a long track record of success under this VOR, and brings a unique approach to servicing our clients.

The Managed Service Provider (MSP) for Contingent Information Technology (IT) Resources services is a Vendor of Record (VOR) arrangement established to provide to all ministries and approved agencies of the Government of Ontario, and may optionally be used by non-Ontario Public Service (OPS) entities. The MSP will provide MSP services and be the single channel through which Contingent IT Resources are provided to clients. The MSP will be responsible for sourcing, providing and managing the Contingent IT Resources.

The Managed Service Provider (MSP) model reflects input from vendors, as well as market research. It is a best practice recognized by the IT and vendor communities and used widely by private and public sector organizations and jurisdictions, including five other provinces. This new arrangement is in line with the government’s digital transformation initiatives and its work on an integrated supply chain that is anticipated to reduce costs and make it easier and more efficient to do business with government and across the broader public sector.

Service Categories:

  • Business Metrics & Performance Management Services
  • Business Process Assessment & Integration Services
  • Organizational Effectiveness Services
  • Procurement Services
  • Program Management Services
  • Project Management Services
  • Strategic Management & Planning Services

The Agreement is for a period of three years, commencing October 1, 2020 and expires September 30, 2023.

More details on More details on Tender 12075 – Managed Services Provider for Contingent IT Resources

In 20 years, we have worked for most of the Ontario Ministries including:

  • Ministry of Affairs and Housing• Ministry of Community and Social Services
  • Ministry of Community Safety and Correctional Services• Ministry of Education
  • Ministry of Environment• Ministry of Government Services
  • Ministry of Health and Long-Term Care
  • Ministry of Natural Resources
  • Ministry of Northern Development and Mines
  • Ministry of Transportation

OSS-00430429 – Task Based I&IT Services

This VOR Arrangement is primarily for task-based I&IT services which require specific I&IT skills and knowledge. Clients will be able to use the Service Categories and Roles as appropriate, to obtain the services that are necessary to complete I&IT projects.

Service Categories:

  • Business Analysis & Planning
  • Architecture
  • Solutions Development
  • Testing & Quality Assurance (QA)
  • Deployment & Operations
  • Security
  • Information Management
  • Oracle Financials ERP Application Environment
  • Oracle PeopleSoft HCM/ERP Application Environment

The Agreement is effective until September 30, 2020.

More details on OSS-00430429 – TASK BASED I&IT SERVICES

Tender-9951 – I&IT Solutions Consulting Services

The I&IT Solutions Consulting Services VOR Arrangement enables Clients who require Vendors to deliver on I&IT Projects from inception to completion to have immediate access to qualified I&IT consulting resources to deliver end-to-end solutions. The Vendors will be required to provide and manage a project team comprised of their full-time employees and if required, subcontractors and/or other resources on projects that involve one or more IT Service Categories.

IT Service categories include the following:

  • Business Analysis & Planning
  • Architecture
  • Solutions Development
  • Testing & Quality Assurance (QA)
  • Systems Integration/Deployment & Operations

The VOR Arrangement is for a period of three (3) years, commencing January 1, 2019 and expires December 31, 2021.

More details on Tender-9951 – I&IT Solutions Consulting Services

Government of Canada

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Recent addition to the Task Based vendor of Record, TBIPS, and Solution Based vendor of Record, SBIPS; revisits our Federal Government heritage in partnering with Canada.

Task-Based Informatics Professional Services (TBIPS)

Locus Systems holds an active Supply Arrangement with the Government of Canada for Tasked-Based Informatics Professional Services (TBIPS). The TBIPS Supply Arrangement is an arrangement between the Government of Canada and Locus Systems, as represented by the Ministry of Public Works and Government Services Canada, supplying technical resources to all Federal Government departments and Crown Corporations including Project Manager, Application Architect, Programmer Analyst, System Analyst, Business Analyst and Database Administrator.

The TBIPS Supply Arrangements are divided into various domains of expertise. Locus Systems has been qualified for the following domains covering all regions:

  • Application Services
  • IM/IT Services
  • Business Services
  • Project Management Services

ProServices (PS) Supplier

Locus Systems is a qualified ProServices (PS) supplier for the Federal Government. ProServices is an electronic procurement tool that assists federal departments in the procurement (below the NAFTA threshold) of professional services such as Informatics Professional Services with a total of 27 categories, including programmers, programmer analysts, project managers (IT), senior systems analysts, technology architects, technology analysts and web developers.

Locus Systems has been successfully providing services in the past decade to both the Canadian Provincial and Federal Government, including Natural Resources Canada, Library of Parliament, Ontario Ministry of Government Services, demonstrating the highest levels of commitment and quality. Locus Systems is pleased to have been chosen as an IT solutions supplier under the ProServices Supplier Arrangements for the Government of Canada and able to leverage our 17 years of expertise in system integration and innovative business solutions to Provincial and Federal Government.